Server Managed Services

Custom Computer Source, LLC’s goal is to provide server care at a level that fits your budget. We offer three levels of Server Management designed to maximize up-time by providing anywhere from basic maintenance level hardware and software monitoring support up to full service server support. Most of the services are carried out remotely. This provides us a unique, secure methodology to take control of your device as if the administrator were actually sitting at your server.

Our Server Watch services include the following Server Analysis and Escalation – 9x5x365:

  • 24x7 NOC team Alerts – Monitoring of Services with 9x5 priority driven remediation process.
  • NOC does not have credentials to access server.
  • Microsoft Security Patch Management and Deployment
  • Hourly monitoring of Antivirus Software and Updates
  • Semi-weekly Free-Space Checks on all Hard Drives and S.M.A.R.T. Hard Drive checks

Our Server Care service includes all the features of the Server Watch – Plus Server Analysis and Remediation – 24x7x365:

  • We analyze and mediate Critical server Alerts
  • NOC Team 24x7 support for non-Critical alerts
  • Remote Remediation of Server Watch alerts, using standard procedures, by NOC Team overnight
  • Event log monitoring
  • Back-up log checks
  • Server Availability
  • Service Availability monitoring
  • Basic response time monitoring
  • Log maintenance (both OS and Exchange)
  • LogMeIn Pro2 Remote Server Access

Our Proactive Server Care includes all the features of Server Care - Plus 24x7x365 Server Analysis and Remediation of additional systems as follows:

  • We analyze and Repair issues related to Microsoft Server Operating systems and Event Logs
  • NOC will try to remediate (best effort basis) all alerts
  • Monitoring for DNS, DHCP, and TS etc.
  • Monitoring custom performance parameters
  • Server health check and analysis of key trends
  • Service pack updates
  • Server tuning & cleaning
  • Low priority service maintenance

Your biggest benefit would be to expect service levels equivalent to rolling out a Top-Class Enterprise Management System within your organization without having to pay the high capital outlay.

Remember, help is just a phone call away.

CCS Server Watch

Remediation process Receive alerts and resolve server issues on a 9x5, priority driven schedule.
Asset & Inventory Scans Scheduled weekly scans on hardware, software and OS.
Alert Generation ‘SAAZ Agent Intelliscripts’ based on conditional monitoring provide quality alerts.
Alert Analysis For every alert there is a Knowledge Base entry on how to resolve the issue.
Best Practice Fixes SAAZ KB articles optimize alert remediation for server, software, and operating systems issues.
Antivirus Monitoring SAAZ provides antivirus software monitoring and detection every four hours.
Microsoft Patching Microsoft Patch Assessments are scheduled weekly and will attempt redeployment for a week if missed for any reason.
Logical Disk Checks SAAZ checks each logical disk on the server to assure there is more than 750 free megabytes available.

CCS Server Care

Remediation process All the services of “Server Watch” plus Server Analysis and 24/7/365 remediation. You get server care 24/7 including monitoring event logs, backup logs, server availability, response time and OS and Exchange maintenance.
Asset & Inventory Scans Scheduled weekly scans on hardware, software and OS.
Alert Generation ‘SAAZ Agent Intelliscripts’ based on conditional monitoring provide quality alerts.
Alert Analysis Our Remote Support is Team on call 24x7. We respond to critical server alerts with troubleshooting steps designed to resolve the issue and limit resolution time.
Best Practice Fixes SAAZ KB articles optimize alert remediation for server, software, and operating systems issues.
Alert Remediation Our NOC Team will remotely connect to managed servers and resolve issues. We find that 80-90% of alerts are resolved remotely.
Antivirus Monitoring SAAZ provides antivirus software monitoring and detection every four hours.
Microsoft Patching Microsoft Patch Assessments are scheduled weekly and will attempt redeployment for a week if missed for any reason.
Logical Disk Checks SAAZ checks each logical disk on the server to assure there is more than 750 free megabytes available.

CCS Proactive Server Care

Remediation process Includes all the features of “Server Care” plus additional system monitoring including: DNS, DHCP, TS, key trends, server health, server tuning and cleaning, low priority systems and custom performance parameters.
Asset & Inventory Scans Scheduled weekly scans on hardware, software and OS.
Alert Generation ‘SAAZ Agent Intelliscripts’ based on conditional monitoring provide quality alerts.
Alert Analysis Our Remote Support is Team on call 24x7. We respond to critical server alerts with troubleshooting steps designed to resolve the issue and limit resolution time.
Best Practice Fixes SAAZ KB articles optimize alert remediation for server, software, and operating systems issues.
Alert Remediation Our NOC Team will remotely connect to managed servers and resolve issues. We find that 80-90% of alerts are resolved remotely.
Antivirus Monitoring SAAZ provides antivirus software monitoring and detection every four hours.
Microsoft Patching Microsoft Patch Assessments are scheduled weekly and will attempt redeployment for a week if missed for any reason.
Logical Disk Checks SAAZ checks each logical disk on the server to assure there is more than 750 free megabytes available.