Desktop Managed Services
Custom Computer Source, LLC’s goal is to provide server care at a level that fits your budget. We offer three levels of Desktop Management designed to maximize up-time by providing anywhere from basic maintenance level hardware and software monitoring support up to full service server support. Most of the services are carried out remotely. This provides us a unique, secure methodology to take control of your device as if the administrator were actually sitting at your server.
Our Desktop Watch services include the following: PC Analysis and Escalation – 9x5x365
- 24x7 NOC team Alerts – Monitoring of Services with 9x5 priority driven remediation process
- NOC does not have credentials to access server
- Microsoft Security Patch Management and Deployment
- Hourly monitoring of Antivirus Software and Updates
- Semi-weekly Free-Space Checks on all Hard Drives and S.M.A.R.T. Hard Drive checks
Our Desktop Care service includes all the features of the Desktop Watch – Plus: Desktop Analysis and Remediation – 24x7x365
- We analyze and mediate Critical server Alerts
- NOC Team 24x7 support for non-Critical alerts
- Remote Remediation of Server Watch alerts, using standard procedures, by NOC Team overnight
- Event log monitoring
- Back-up log checks
- Server Availability
- Service Availability monitoring
- Basic response time monitoring
- Log maintenance (both OS and Exchange)
- LogMeIn Pro2 Remote Server Access
Our Proactive Desktop Care includes all the features of Desktop Care - Plus: 24x7x365 Server Analysis and Remediation of additional systems as follows:
- We analyze and Repair issues related to Microsoft Server Operating systems and Event Logs
- NOC will try to remediate (best effort basis) all alerts
- Monitoring for DNS, DHCP, and TS etc.
- Monitoring custom performance parameters
- Server health check and analysis of key trends
- Service pack updates
- Server tuning & cleaning
- Low priority service maintenance
Your biggest benefit would be to expect service levels equivalent to rolling out a Top-Class Enterprise Management System within your organization without having to pay the high capital outlay.
Remember, help is just a phone call away.